Terms and Conditions

These General Terms and Conditions (the “Terms”) apply to contracts for the purchase of products concluded in the webshop on the website acspince.hu (the “webshop”) between SILVÁNIUS Bt. (the “Provider”, “we” or “us”) and the buyer (“you”). If you are a consumer, meaning a natural person acting outside your trade, business or profession (Section 8:1(1)(3) of Hungarian Act V of 2013 on the Civil Code, “Ptk.”), the provisions of these Terms on consumers also apply. Matters not covered by these Terms are governed by Hungarian law, in particular the Ptk., Government Decree 45/2014 (II. 26.) on the detailed rules of contracts between consumers and businesses, and Act CVIII of 2001 on certain issues of electronic commerce services and information society services (Ekertv.). If you are a consumer whose habitual residence is outside Hungary, this choice of law does not deprive you of the protection afforded by those provisions of the law of your country of habitual residence that cannot be derogated from by agreement (Article 6(2) of Regulation (EC) No 593/2008 (Rome I)).

These Terms are available on the website at all times and can be downloaded, saved and printed. A contract concluded in the webshop is a distance contract. The language of the contract is Hungarian. The foreign-language versions of these Terms are provided for information; in the event of any discrepancy, the Hungarian text prevails.

The contract is concluded electronically and does not qualify as a written contract. The Provider does not file (iktat) the orders electronically. We send you the content of the contract on a durable medium (by e-mail), so it is available to you in the confirmation e-mail.

The Provider has not subscribed to any code of conduct.

Further details of the Provider can be found in the Legal notice.

The essential characteristics of the products (vintage, bottle size, alcohol content, grape variety, price) are set out in the description on each product page. The photos are for illustration; the label design may differ from vintage to vintage.

If an ordered product sells out in the meantime, the Provider will notify you without delay and refund any amount already paid.

Prices on the website are gross prices including VAT, in Hungarian forints. Costs payable in addition to the price: where indicated on the product page, the mandatory deposit, shown on a separate line in the cart and at checkout; the fee of the chosen delivery method (see section 7); for cash on delivery, the cash-on-delivery fee (see section 6). The Provider shows the total amount payable in the checkout summary before you send the order.

The Provider charges no fee for payment by card or other payment instrument (Section 36(4) of Hungarian Act LXXXV of 2009 on Payment Services). For any other payment method, the Provider may not charge more than the cost it actually bears for that method.

In the case of an obviously incorrect price (for example a price conspicuously lower than the usual price because of a technical error), the Provider is not obliged to sell the product at the incorrect price. It will then offer to perform at the correct price, in the knowledge of which you may withdraw from the order.

1. You put the selected product in the cart with the “Add to cart” button. In the cart you can change the quantity, remove the product and redeem a coupon code.
2. The “Proceed to checkout” button takes you to the checkout, where you enter the data needed for the order and choose the delivery and payment method.
3. On the checkout page you can check and directly correct all the data you entered before you send the order; you can change the contents of the cart by going back to the cart page. Before you send the order, the checkout summary clearly shows the products ordered, the total amount payable and any additional costs.
4. After accepting these Terms, confirming that you have read the Privacy Policy and declaring that you are at least 18 years old by ticking the checkboxes, you send the order with the button labelled “Order with obligation to pay”. By doing so you acknowledge that the order involves an obligation to pay.
5. The Provider confirms receipt of the order by e-mail without delay. If this confirmation does not reach you within a period that can be expected given the nature of the service, and at the latest within 48 hours of sending the order, you are released from your offer or contractual obligation.
6. The contract is concluded when the Provider confirms the order, that is when the confirmation e-mail reaches you.
7. The Provider also confirms the concluded contract on a durable medium (by e-mail), at the latest on delivery of the goods.

Alcoholic beverages. We do not sell alcoholic beverages to persons under 18. Before sending the order you must tick the checkbox “I declare that I am at least 18 years old.”, thereby declaring that you are 18 or over; without it the order cannot be sent. The Provider stores the fact and time of this declaration together with the order. If there is doubt about the recipient’s age, the courier (on home delivery) or the Provider (on collection in person) will ask for credible proof of age; without it the goods cannot be handed over. For delivery to a parcel pick-up point (MPL parcel pick-up point), the parcel is handed over by the pick-up point, and collection from a parcel locker takes place without an identity check. In these cases the declaration you made when ordering applies, and you must not let a person under 18 collect the parcel.

Accepted payment methods: bank transfer, cash on delivery and – where offered at checkout – online card payment via Barion. The Provider issues an invoice for the purchase and sends it to you with the parcel or electronically.

Bank transfer

You can transfer the amount to the bank account stated in the order confirmation, within the deadline stated there. We dispatch the product once the purchase price has been credited.

Cash on delivery

You pay the purchase price to the courier when you receive the parcel. The cash-on-delivery fee is 590 Ft.

Online card payment (Barion)

If the “Card payment (Barion)” method is offered at checkout and you choose it, the website takes you to Barion’s secure payment page after you place your order. The payment service is provided by Barion Payment Zrt. (registered office: 1117 Budapest, Irinyi József utca 4-20., Building B, 2nd floor, Hungary; company registration number: 01-10-048552), an electronic money institution supervised by the Central Bank of Hungary (Magyar Nemzeti Bank; licence number: H-EN-I-1064/2013).

You enter the card details needed for the payment directly on Barion’s payment page, over an encrypted connection. Your card details never reach the Provider: they are handled exclusively by Barion, in line with the international security standard for protecting card data (PCI DSS). On Barion’s payment page you can pay with Mastercard, Maestro, Visa, Visa Electron and American Express cards and – where the payment page offers them – with Apple Pay, Google Pay or a Barion wallet; the payment page shows the methods available. You do not need to register with Barion to pay.

Barion charges the purchase price to your card (or Barion wallet) immediately when the payment is authorised. The checkout summary shows the full amount payable, including the shipping fee and any discount; the Provider does not charge a fee for card payments. For card payments, too, we confirm receipt of your order (section 5) by e-mail without delay; this e-mail also contains a secure link for starting or retrying the payment. When you return from the payment page, the website immediately tells you the result of the payment, and we send a separate e-mail once the payment is successful (with the Barion transaction ID). We dispatch or hand over the products after successful payment. If the payment fails or you cancel it, your card is not charged and the order remains awaiting payment: you can retry the payment on the information page or via the link in the e-mail within 72 hours; if you do not pay within that time, the order will not be fulfilled and you have no further obligation to pay.

In the event of withdrawal, defective performance or partial fulfilment of the order, the Provider refunds the amount due via Barion to the payment instrument (card or Barion wallet) you paid with; when the refund is credited also depends on the bank that issued your card. Barion’s privacy notice explains how Barion processes personal data: https://secure.barion.com/Contract/GetDocument?key=akt&locale=en_US. The Privacy Policy explains which data the Provider passes on to Barion.

We deliver within Hungary. The available delivery methods are:

Delivery is free of charge for a product value of 20 000 Ft or more (after deducting the coupon discount).

The average time for fulfilling and delivering orders is 1 week.

Unless agreed otherwise, the Provider makes the product available to you without delay after the contract is concluded, and at the latest within 30 days. If the Provider is late, you may set an additional period; if the Provider does not perform within it, you may withdraw from the contract. You may withdraw from the contract without setting an additional period if the Provider has refused to perform, or if, under the parties’ agreement or the recognisable purpose of the service, the contract had to be performed at the set time and not later, including where you told the Provider before concluding the contract that the time of performance was essential. In that case the Provider refunds the full amount paid, including the costs of performance, without delay and at the latest within 14 days of learning of the withdrawal. The risk of damage to the product passes to you when you, or a third person you name, take possession of it.

Please check that the parcel is intact on receipt. If it is damaged, have the courier take a written record or refuse to accept it. If the parcel cannot be delivered through your fault, the cost of redelivery is borne by you.

Right of withdrawal. You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier indicated by you, take possession of the last good. You may also exercise your right of withdrawal between the conclusion of the contract and the receipt of the goods.

To exercise the right of withdrawal, you must inform us of your decision by an unequivocal statement (for example a letter sent by post or e-mail) at: SILVÁNIUS Bt. (Ács Pincészet), 9081 Győrújbarát, Erzsébet u. 22., Hungary; phone: +36 30 212 9662; e-mail: info@acspince.hu. You may use the model withdrawal form below.

You can also exercise your right of withdrawal online at: www.acspince.hu/en/elallas (“Elállás a szerződéstől / Withdraw from the contract”; also linked in the footer of every page of the website). The statement is sent with the button “Elállás megerősítése / Confirm withdrawal”. If you use this online function, we will send you an acknowledgement of receipt of the withdrawal on a durable medium (for example by e-mail) without delay, stating its content and the date and time of submission.

To meet the withdrawal deadline, it is sufficient for you to send your statement before the withdrawal period has expired.

Effects of withdrawal. If you withdraw from this contract, we will reimburse all payments received from you, including the costs of delivery (except for the supplementary costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed of your decision to withdraw. We will carry out the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You must send back the goods or hand them over to us (9081 Győrújbarát, Erzsébet u. 22., Hungary) without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exception. There is no right of withdrawal for sealed goods which are not suitable for return due to health protection or hygiene reasons if they were unsealed after delivery (for example an opened bottle).

9.1. Legal guarantee of conformity (kellékszavatosság)

When can you exercise this right? If the Provider’s performance is defective, you can assert a legal guarantee claim against the Provider under the rules of the Hungarian Civil Code.

What rights do you have? At your choice, you may ask for repair or replacement, unless the remedy you choose is impossible or would cause the Provider disproportionate extra costs compared with the other remedy. If you did not or could not ask for repair or replacement, you may ask for a proportionate price reduction, repair the defect yourself or have it repaired by someone else at the Provider’s expense, or, as a last resort, withdraw from the contract. For a consumer contract for the sale of movable goods, the supply of digital content or digital services, you may not repair the defect yourself or have it repaired by someone else at the Provider’s expense. You may switch from one remedy to another, but you bear the cost of switching, unless it was justified or the Provider gave cause for it.

Within what time? You must report the defect without delay after discovering it, and no later than two months after discovering it. Please note that you cannot assert legal guarantee rights after the two-year limitation period counted from performance.

Against whom? Against the Provider.

Other conditions. Within one year of performance, the only condition is reporting the defect, if you prove that the Provider supplied the product or service. After one year from performance, you must prove that the defect already existed at the time of performance.

9.2. Product warranty (termékszavatosság)

When can you exercise this right? If a movable good (product) is defective, you may, at your choice, exercise the right under 9.1 or a product warranty claim under the rules of the Hungarian Civil Code.

What rights do you have? You may ask for the defective product to be repaired or replaced.

Against whom? Against the manufacturer or distributor of the product (together: the manufacturer).

When is the product defective? If it does not meet the quality requirements in force when it was placed on the market, or does not have the characteristics described by the manufacturer.

Within what time? Within two years of the manufacturer placing the product on the market. After that, the right is lost.

Burden of proof. You must prove that the defect existed when the manufacturer placed the product on the market.

When is the manufacturer exempt? If it proves that it did not manufacture or place the product on the market in the course of its business, or that the defect could not be detected according to the state of science and technology at the time of placing on the market, or that the defect results from applying a law or a mandatory official requirement. Proving one of these is enough.

You may assert a legal guarantee claim against the Provider and a product warranty claim against the manufacturer for the same defect at the same time. If your product warranty claim succeeds, you can assert legal guarantee claims for the replaced product or the repaired part only against the manufacturer.

9.3. Handling legal guarantee and product warranty claims

The Provider takes a written record (jegyzőkönyv) of every legal guarantee or product warranty claim reported to it and gives you a copy without delay in a verifiable way. If the Provider cannot state its position when the claim is reported, it informs you of its position within 8 days in a verifiable way, including, in case of rejection, the reasons and the option to turn to a conciliation body. The Provider aims to complete repair or replacement within 15 days; if it takes longer, it informs you of the expected duration.

Wines are not subject to any mandatory guarantee (jótállás) prescribed by law.

9.4. Harmonised notice on the legal guarantee

The Provider displays the harmonised notice on the legal guarantee of conformity (kellékszavatosság) set out in Annex I to Commission Implementing Regulation (EU) 2025/1960 (“Legal guarantee”) clearly on the product pages and on the checkout page, before the order is sent. You can also view the notice here: Legal guarantee (harmonised notice).

You can submit a complaint to the Provider orally or in writing:

• by e-mail: info@acspince.hu
• by post: 9081 Győrújbarát, Erzsébet u. 22., Hungary
• by phone: +36 30 212 9662

The Provider examines an oral complaint immediately and remedies it where necessary. If you disagree with how the complaint is handled, or it cannot be examined immediately, the Provider takes a written record (jegyzőkönyv) of the complaint and of its position without delay. For a complaint made in person, it hands you a copy of the record on the spot; for a complaint made by phone, it sends you the copy at the latest together with its answer on the merits. A complaint made by phone receives a unique identification number.

The Provider answers a written complaint in writing, on the merits, within 30 days of receipt, and gives reasons for any rejection. The Provider keeps the written record, the written complaint and a copy of its answer for 3 years.

If the Provider rejects your complaint, it informs you in writing which authority or conciliation body you can turn to, depending on the nature of the complaint. You can also go to court.

In a consumer dispute you may turn to the conciliation body (békéltető testület) competent for your place of residence or stay in Hungary, or name another conciliation body in your request. If you have no place of residence or stay in Hungary, the conciliation body competent for the Provider’s registered office, the Győr-Moson-Sopron Megyei (until 1 October 2026: Győr-Moson-Sopron Vármegyei) Békéltető Testület, is competent. The Provider is obliged to cooperate in the conciliation procedure.

The conciliation bodies and their territories:

The processing of personal data is governed by the Privacy Policy.

The Provider may amend these Terms. Amendments apply to contracts concluded after they take effect; contracts already concluded remain governed by the Terms in force when they were concluded.